Have you ever ever had an issue with a ticket you bought from StubHub? Maybe the occasion was canceled, or the seats weren’t as promised. If that’s the case, you are in all probability questioning contact StubHub to get a refund or resolve the difficulty. Listed below are a number of methods to get in contact with StubHub customer support.
It’s also possible to contact StubHub by way of their web site. There’s a “Contact Us” hyperlink on the backside of each web page on the StubHub web site. Clicking on this hyperlink will take you to a web page the place you possibly can submit a query or criticism. You will have to offer your identify, e-mail tackle, and order quantity. It’s also possible to connect a file to your message. A customer support consultant will usually reply to your inquiry inside 24 hours.
Lastly, you may as well contact StubHub by cellphone. The StubHub cellphone quantity is 1-866-788-2482. You possibly can name this quantity 24 hours a day, 7 days per week. A customer support consultant shall be in a position that can assist you with any questions or issues you’ll have.
Contact StubHub Through Telephone
Should you choose to talk to a reside consultant, StubHub presents cellphone assist. Listed below are the steps on contact StubHub by way of cellphone:
1. Find the right cellphone quantity:
| Objective | Telephone Quantity |
|---|---|
| Common inquiries and order assist | 1-866-788-2482 |
| Accessible assist for the listening to impaired | 1-800-648-0934 |
| Worldwide assist (prices might apply) | +1-310-360-2924 |
2. Dial the related cellphone quantity and comply with the automated prompts.
3. Present your account particulars or order info when prompted.
4. Look ahead to a customer support consultant to help you.
Hours of operation for cellphone assist fluctuate, so it is beneficial to examine the StubHub web site for essentially the most up-to-date info.
Emailing StubHub
Attain Out to StubHub by way of E-mail
Should you choose written communication, you possibly can e-mail StubHub at [email protected]
Creating an Efficient E-mail
To make sure a immediate and useful response, take into account the next suggestions when composing your e-mail:
Compose a Clear Topic Line
Summarize the primary purpose in your e-mail in a concise and informative topic line. For example, you could possibly write “Ticket Challenge with Order [Order Number].”
Present Important Data
Embrace all related particulars within the physique of your e-mail, corresponding to your order quantity, ticket info, and a transparent description of the difficulty you are experiencing. Be particular and supply as a lot info as doable.
| Instance | Objective |
|---|---|
| I’m unable to view my tickets after buy. Are you able to help me with retrieving them? | Clear situation description |
| I ordered 4 tickets to a live performance, however solely three had been delivered. Please resolve this situation. | Particular and detailed info |
Be Well mannered and Respectful
Keep an expert and courteous tone all through your e-mail. Do not forget that the customer support consultant you are contacting is probably going aiding a number of prospects concurrently.
Comply with Up Appropriately
Should you do not obtain a response inside an inexpensive time, take into account sending a follow-up e-mail. Be affected person, as it could take a while to resolve your situation.
Reaching Out Via Reside Chat
Reside chat is a handy choice for connecting with a StubHub consultant in real-time. To provoke a chat, comply with these steps:
1. Navigate to the StubHub Assist Heart
Go to the StubHub web site and click on on the “Assist Heart” hyperlink within the prime proper nook.
2. Choose the Reside Chat Choice
On the Assist Heart web page, scroll all the way down to the “Contact Us” part and click on on the “Reside Chat” button.
3. Present Related Data
Earlier than beginning the chat, you may be prompted to enter your identify, e-mail tackle, and the subject of your inquiry. It’s also possible to present further particulars within the “Chat Notes” area. Upon getting stuffed out the required info, click on on the “Begin Chat” button.
| Matter | Description |
|---|---|
| Shopping for Tickets | Questions on buying tickets, ticket availability, or fee strategies |
| Promoting Tickets | Inquiries about promoting tickets, setting ticket costs, or managing listings |
| Account Administration | Points with account login, password resets, or profile updates |
4. Join with a Consultant
Upon getting initiated the chat, a StubHub consultant will be a part of the dialog. You possibly can ask your questions, present any needed particulars, and obtain help in real-time.
Contacting StubHub on Social Media
StubHub has a robust presence on social media platforms, making it a handy solution to attain their buyer assist workforce. This is do it:
Tweet your inquiry to @StubHubSupport. The workforce usually responds inside a number of hours throughout enterprise hours.
Fb
Go to the StubHub Fb web page and ship a direct message. Count on a response inside 24-48 hours.
Direct message StubHub on Instagram at @StubHub. Buyer assist might take a bit longer to reply on this platform.
Telephone Numbers and Hours of Operation
For pressing inquiries, you possibly can attain StubHub’s cellphone assist line on the following numbers:
| Nation | Telephone Quantity | Hours of Operation |
|---|---|---|
| United States | 1-800-359-1517 | Monday-Friday: 9 AM – 12 AM EST Saturday-Sunday: 10 AM – 10 PM EST |
| Canada | 1-800-268-2009 | Monday-Friday: 9 AM – 12 AM EST Saturday-Sunday: 10 AM – 10 PM EST |
| United Kingdom | 0844 800 3061 | Monday-Friday: 9 AM – 12 AM BST Saturday-Sunday: 10 AM – 10 PM BST |
Please observe that these cellphone strains expertise excessive name quantity, so count on longer wait occasions.
Contacting StubHub Utilizing the StubHub Cell App
The StubHub cellular app presents a simple and handy solution to contact buyer assist when you’ve gotten questions or want help. Listed below are the steps concerned:
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Open the StubHub App: Launch the StubHub app in your cellular machine.
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Find the Assist Part: Faucet the menu icon (three strains) situated within the higher left nook of the display screen. Scroll down and choose “Assist.”
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Choose a Contact Methodology: Throughout the Assist part, you may be supplied with choices to contact StubHub, together with cellphone, chat, and e-mail.
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Select Your Most popular Methodology: Choose the contact methodology that most closely fits your wants. Should you select cellphone, you may be related on to a customer support consultant.
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Detailed Telephone Contact Data:
Telephone Quantity Availability 1-866-788-2482 Monday – Friday: 9 AM – 12 AM EST
Saturday – Sunday: 10 AM – 10 PM EST1-408-974-6874 (Worldwide) Monday – Friday: 9 AM – 5 PM EST -
Submit Your Question: Upon getting chosen your contact methodology, comply with the prompts to submit your query or request.
Connecting with StubHub by way of Mail
For formal communication, written correspondence by way of mail could be an efficient solution to attain StubHub. Whereas StubHub doesn’t present a bodily mailing tackle for common inquiries, they do have designated mailboxes for particular functions.
Mailing for Authorized Issues
For authorized inquiries or correspondence, please tackle your mail to the next tackle:
StubHub, Inc.
Attn: Authorized Division
155 Bovet Street, Suite 100
San Mateo, CA 94402
Mailing for DMCA Takedown Notices
If it’s good to submit a Digital Millennium Copyright Act (DMCA) takedown discover, please ship your correspondence to the next tackle:
StubHub, Inc.
Attn: DMCA Agent
155 Bovet Street, Suite 100
San Mateo, CA 94402
Mailing for Tax-Associated Issues
For tax-related correspondence, please tackle your mail to the next tackle:
StubHub, Inc.
Attn: Tax Division
155 Bovet Street, Suite 100
San Mateo, CA 94402
Mailing for Vendor Partnerships
In case you are a possible vendor or associate in search of to collaborate with StubHub, please contact them by way of the next tackle:
StubHub, Inc.
Attn: Vendor Relations
155 Bovet Street, Suite 100
San Mateo, CA 94402
Mailing for Common Inquiries
StubHub doesn’t have a common mailing tackle for inquiries. For common assist and help, please consult with their web site or different communication channels.
Ideas for Contacting StubHub
There are a number of methods to contact StubHub, together with cellphone, e-mail, and reside chat. The most suitable choice for you’ll rely in your particular wants.
Telephone
To talk to a customer support consultant by cellphone, name 1-866-STUBHUB (1-866-788-2482). The decision middle is open 24 hours a day, 7 days per week.
It’s also possible to contact StubHub by e-mail at assist@stubhub.com. It is a good choice you probably have an in depth query or want to offer documentation.
Reside Chat
If you wish to chat with a customer support consultant in actual time, you should use the reside chat characteristic on the StubHub web site. The reside chat characteristic is offered 24 hours a day, 7 days per week.
Different Ideas
Listed below are some further suggestions for contacting StubHub:
- Have your account info and order quantity prepared.
- Be particular about your query or request.
- Be well mannered and affected person.
| Methodology | Availability | Finest for |
|---|---|---|
| Telephone | 24/7 | Pressing questions, complicated points |
| 24/7 | Detailed questions, documentation submission | |
| Reside Chat | 24/7 | Fast questions, real-time assist |
Contacting StubHub for Particular Inquiries
Common Inquiries
For common inquiries and help, StubHub supplies the next contact channels:
- Telephone: 1-866-788-2482
- E-mail: assist@stubhub.com
- Reside Chat: Out there on the StubHub web site
Ticket-Associated Inquiries
For inquiries associated to particular tickets:
- Telephone: 1-866-668-8080
- E-mail: tickets@stubhub.com
Vendor-Associated Inquiries
For inquiries associated to promoting tickets:
- Telephone: 1-866-668-8080
- E-mail: sellerservices@stubhub.com
Account-Associated Inquiries
For inquiries associated to your StubHub account:
- Telephone: 1-866-668-8080
- E-mail: accountinfo@stubhub.com
Venue-Associated Inquiries
For inquiries associated to particular venues:
| Venue | Telephone Quantity |
|—|—|
| Barclays Heart | 1-800-745-3000 |
| Madison Sq. Backyard | 1-800-745-3000 |
| Yankee Stadium | 1-800-745-3000 |
| MetLife Stadium | 1-800-745-3000 |
| izod Heart | 1-800-745-3000 |
Acquiring Assist from StubHub Throughout an Occasion
Should you expertise any points or have questions throughout an occasion, you will get real-time help from StubHub by way of numerous channels.
StubHub App
Use the StubHub app to entry the in-event assist characteristic. Faucet the “Get Assist” choice from the occasion particulars web page and chat with a customer support consultant.
Telephone Help
Name StubHub’s buyer assist on the following numbers:
| Nation | Telephone Quantity |
|---|---|
| United States | (844) 326-7829 |
| Canada | (855) 630-5104 |
| United Kingdom | 0844 826 0282 |
| Different International locations | See StubHub web site for particular numbers |
Social Media
You possibly can tweet to @StubHub or ship a direct message on Twitter or Fb to attach with customer support.
E-mail Help
Ship an e-mail to assist@stubhub.com or use the net contact type on the StubHub web site.
Venue Workers
In case you are unable to succeed in StubHub immediately, method a venue workers member who ought to have the ability to help you or present contact info for occasion organizers.
Cell Assist Kiosk
Some venues might have designated cellular assist kiosks the place you possibly can join with StubHub workers members for instant help.
StubHub Web site
Entry the StubHub web site out of your cellular machine or pc to get assist or handle your tickets.
Self-Assist Choices
Earlier than contacting customer support, discover the StubHub Assist Heart for articles and FAQs that will tackle your situation.
Security Issues
In case of an emergency or security concern, promptly notify the venue workers and name 911 or the native emergency quantity.
Resolving Points with StubHub
10. Contacting Buyer Help by way of Chatbot
StubHub’s chatbot, accessible by way of the Assist Heart, supplies a handy and real-time different to cellphone or e-mail assist. The chatbot can help with a variety of queries and presents fast decision for widespread points. This is a step-by-step information on use the chatbot:
- Go to the StubHub Assist Heart.
- Click on on the “Chat with us” button.
- Present a short description of your situation.
- The chatbot will information you thru the troubleshooting course of.
- In case your situation can’t be resolved by way of the chatbot, you possibly can request to attach with a human agent.
| Contact Methodology | Availability |
|---|---|
| Telephone | 24/7 |
| Inside 48 hours | |
| Chatbot | 24/7 |
Methods to Contact StubHub
StubHub is a web-based ticket market the place you should buy and promote tickets to reside occasions. If it’s good to contact StubHub for any purpose, there are a number of methods to take action.
On-line
- You possibly can submit a request by way of the StubHub web site.
- You possibly can chat with a customer support consultant.
- You possibly can e-mail StubHub at assist@stubhub.com.
By cellphone
- You possibly can name StubHub’s customer support line at 1-866-STUBHUB.
By mail
- You possibly can write to StubHub at: StubHub, 199 Fremont Road, seventh Flooring, San Francisco, CA 94105
Individuals Additionally Ask About Methods to Contact StubHub
How do I get a refund from StubHub?
If it’s good to cancel your order, you possibly can request a refund by way of the StubHub web site. It’s also possible to chat with a customer support consultant or e-mail StubHub at assist@stubhub.com.
How do I alter the identify on my StubHub tickets?
If it’s good to change the identify in your StubHub tickets, you are able to do so by way of the StubHub web site. It’s also possible to chat with a customer support consultant or e-mail StubHub at assist@stubhub.com.
How do I report an issue with my StubHub tickets?
In case you have an issue together with your StubHub tickets, you possibly can report it by way of the StubHub web site. It’s also possible to chat with a customer support consultant or e-mail StubHub at assist@stubhub.com.
